Payment Policy

By continuing, you agree to our terms and conditions.

Hoyist extends a 30-day money-back guarantee applicable solely to:

• Web Hosting
• WordPress Hosting
• Reseller Hosting
• Master Reseller Hosting
• Alpha Reseller Hosting
• All CMS Hosting

However, refund eligibility remains confined to a single occurrence per client entity, thereby precluding claims across multiple acquisitions or separate service enrollments.

Exclusions & Limitations:

1. Non-Refundable Charges:

   • Setup fees remain irretrievable under all circumstances.
   • Ancillary services & add-ons, including but not limited to:
     • WHMCS licenses (including upgrades)
     • Domain registrations & migrations
     • Dedicated IPs
     • Proprietary software licenses (e.g., LiteSpeed for VPS

2. Procedural Requirements:

   • Eligibility for the trial is exclusively contingent upon the procurement of a billing cycle spanning 1, 2, or 3 years, strictly adhering to the stipulated terms and conditions.
   • Refund entreaties must be formally submitted as a standalone request—distinct from the cancellation notice—within 29 days from the service activation date.
   • Refunds, once sanctioned, shall be remitted within 90 days post-approval.

3. Absolute Refund Prohibitions:
   Refunds shall be summarily nullified under the following circumstances:

   • Breach of Terms of Service (TOS): Any violation leading to account termination renders refund requests inadmissible.
   • Post 29-Day Period: No compensatory reimbursements shall be entertained beyond the designated refund window.
   • VPS, Dedicated Servers, IP Add-ons, or Ancillary Services: These remain categorically non-refundable under all conditions.

4. Inadmissible Refund Rationales:
   Refunds shall not be issued for subjective or circumstantial justifications, including but not limited to:

   • Erroneous purchases attributed to user oversight.
   • Inability to comprehend/utilize provided services (e.g., cPanel, RDP, etc.).
   • Change of intent post-purchase.
   • Misalignment of expectations regarding product selection (users are encouraged to utilize live chat for plan modifications).
   • Non-utilization of the acquired service.
   • Perceived insufficiency in download/upload speeds, as such metrics are contingent upon extrinsic variables beyond Hoyist’s jurisdiction.

5. Operational & Technical Considerations:

   • Refunds shall not be granted on grounds of migration delays.
   • Service downtime or technical anomalies shall not constitute valid refund criteria.
   • Requests stemming from capricious, emotive, or arbitrary inclinations (e.g., utilizing the service for 29 days and demanding a refund thereafter) are strictly precluded.

By engaging with Hoyist’s offerings, users acknowledge and consent to the foregoing stipulations. For comprehensive service terms, kindly refer to our Terms of Service documentation.

Domain Registration Terms & Conditions

1. No Refunds on Domains
   Once a domain is registered, it is non-refundable under any circumstances. Domain purchases are final, and no cancellations or refunds will be issued after payment.

2. Incorrect Domain Spelling & Availability
   If you mistakenly enter a misspelled domain name during checkout or if the domain is already registered by someone else, no refunds will be provided. It is the buyer’s responsibility to ensure the domain name is correct before making a payment.

3. Reordering the Same Domain Extension
   If your selected domain is unavailable, you may place a new order with the same domain extension. However, no adjustments or refunds will be made for the previous payment.

4. No Credit Transfers or Adjustments
   Payments made for domains cannot be transferred or adjusted toward any other service, such as hosting, VPS, or any other product. You cannot pay extra to recover an incorrectly registered domain.

By purchasing a domain, you agree to these terms. Make sure to double-check your domain details before placing an order.

EPP Code Request Policy

To transfer your domain away from Hoyist, you will need an EPP (Authorization) Code. There is a fixed fee for obtaining the EPP code, which is clearly mentioned on the EPP request page.

• The EPP code will only be provided after the required fee is paid.

• This fee is non-refundable and must be paid per domain request.

• Ensure you meet all domain transfer requirements before requesting the code.

By requesting an EPP code, you agree to these terms. Make sure to review the fee details before proceeding.

Domain Registrations/Renewal

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions. In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.

Duration and Scope of Guarantee:

30-Day Money-Back Guarantee is applicable exclusively to: Shared Web Hosting, Reseller Hosting, WordPress Hosting, Email Hosting, Python Hosting and Managed WordPress Hosting if sent cancel requestion following payment policy within 29 days.

The countdown to the end of the guarantee begins from the activation date of the account, not the order placement date.

Any Custom Plans, Any Custom Solutions, Any on demand service created for client is 100% not refundable.

Late Invoices

We do NOT provide extensions on invoices here at Hoyist.

All invoices should be paid on DUE DATE.  But if not paid after this, accounts will be suspended. These invoices are subjected to a 15% pr day late fee that must be paid to reactivate. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

We Take 2 Days Of backup for account in case of suspension in

Web hosting,

WordPress Hosting,

Reseller Hosting,

Master Reseller Hosting,

Website Builder

But there is a fixed fee of 10$ inc fees to recover those accounts.

Promotional Pricing
All of our packages are discounted for first-time customers.

Non-Refundable Services Policy
Services including Website Development, SEO, and other offerings are non-refundable at Hoyist. This includes Web Hosting, WordPress Hosting, Reseller Hosting, Master Reseller Hosting, Alpha Reseller Hosting, and all CMS Hosting.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months). On our website, prices are displayed reflecting the best possible rate.

Document Revisions

• March 22, 2025: Updated our Domain Registration Terms & Conditions to clarify refund policies and domain name accuracy under the section "Non-Refundable Domain Registrations."
• March 22, 2025: Updated our EPP Code Request Policy to outline the fixed fee requirement and transfer conditions under the section "EPP Code Retrieval & Transfer Guidelines."

• April 5, 2025: Added details on "Service Suspension Notice" and "Non-Refundable Services Policy."